Frequently Asked Questions
Everything you need to know about our products and services.
When will my Google Store order ship?
Most orders ship within 1-2 business days. You will receive a confirmation email with a tracking number once your package is on its way.
What is the return policy for Pixel phones and Nest devices?
You can return most items purchased from the Google Store within 15 calendar days of the day you received them. For Nest Pro products, the window is extended to 30 days.
Do Google products come with a warranty?
Yes, all hardware products come with a limited manufacturer's warranty. You can also purchase Preferred Care for extended coverage on accidental damage and mechanical breakdowns.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as Google Pay and Google Store Financing options.
How can I track my package?
You can track your order status by visiting the 'Order History' section in your Google Store account or by clicking the tracking link provided in your shipping confirmation email.
Does the Google Store offer international shipping?
The Google Store currently only ships to addresses within the same country where the store is located. Please ensure you are browsing the correct regional version of the site.